General Privacy Policy for the Chemipak and Chemi Website

This Privacy Policy outlines how Chemipak, operating the Chemipak and Chemi website, collects, uses, protects, and discloses information gathered from users. This policy applies to all visitors to our website and any services we offer.

1. Information We Collect

We may collect personal information from you in various ways, including, but not limited to, when you visit our site, register an account, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our website. The types of personal information we may collect include:

  • Personally Identifiable Information: This may include your name, email address, mailing address, phone number, and company name.

  • Usage Data: We automatically collect certain information about how you access and use the website. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

  • Cookies and Tracking Technologies: Our website uses cookies to enhance user experience. Cookies are small data files stored on your device. We use them to remember your preferences and for analytical purposes to improve our website. You have the option to accept or refuse these cookies.

 

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To provide and maintain our services: This includes processing your orders, managing your account, and providing customer support.

  • To improve our website: We use usage data to understand how our visitors interact with our site, allowing us to enhance its functionality and user experience.

  • To personalize your experience: The information may be used to deliver content and product offerings relevant to your interests.

  • To communicate with you: We may use your contact information to respond to your inquiries, send you updates about our services, and for marketing purposes (with your consent, where required).

  • For security and fraud prevention: We use collected data to protect against unauthorized access and fraudulent activity.

  • To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

 

3. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We may, however, share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, such as payment processors or shipping companies. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your personal information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Chemipak, or protect the personal safety of users of the website or the public.

 

4. Data Security

We are committed to protecting your personal information. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

  • The right to access: You have the right to request a copy of the personal data we hold about you.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • The right to erasure: You have the right to request that we delete your personal data under certain conditions.

  • The right to object: You have the right to object to our processing of your personal data.

  • The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the information provided below.

6. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.

7. Contact Information

If you have any questions or concerns about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact us at:

  • Email: nicole@chemi.co.za

  • Phone: 010 110 8621

  • Address: 17 Lebombo Street Alrode South Alberton